What is SEPA Instant?
SEPA Instant is a service within the Eurozone that allows instant transfers, typically completed in seconds.
How do I know if I can use SEPA Instant?
You can check with your bank to confirm if they support SEPA Instant transfers.
Which countries does SEPA Instant support?
SEPA Instant is available in 34 countries, including the 28 EU member states and Iceland, Norway, Liechtenstein,Switzerland, Monaco, and San Marino.
Which banks support SEPA Instant?
Not all banks support SEPA Instant. It is recommended to check with your bank via their website or customer service.
Why does my SEPA credit transfer sometimes take 2 to 3 days to arrive?
If you didn’t use SEPA Instant or your bank doesn’t support SEPA Instant transfers, standard SEPA transfers can take 1-2 business days to process. The processing time may vary between banks.
Why was my SEPA transfer completed but the merchant hasn't received it yet?
Please check if the recipient's details were entered correctly during the transfer process, especially whether the order ID was included in the reference or payment details. If not, the transaction cannot be identified and may be refunded.
If the transaction fails after the transfer, when can I get a refund?
The payment provider will arrange for a refund within about a week after confirming the transaction status.
*The above information is provided for guidance purposes only. SEPA transactions may vary depending on the bank where they are processed.
